Terms of use
Chapter 1 General Provisions
Article 1 (Purpose)
The purpose of these Terms of Use (hereinafter referred to as the "Terms") is to specifically stipulate the conditions for subscription and use of the services provided by TripRAON (hereinafter referred to as the "Company") and all other necessary matters between the Company and the User (hereinafter referred to as the "Member").
Article 2 (Effectiveness and Modification of Terms of Use)
These Terms and Conditions shall become effective for all users who wish to use the Service, including customers registered with the Company, by posting them on the Service menu and the Company’s website, or by notifying customers through other means. The Terms and Conditions can be viewed on the website.
The Company may amend these Terms and Conditions if reasonable grounds arise, and in the event of such amendment, it will announce the changes in advance without delay.
Article 3 (Rules other than Terms and Conditions)
These Terms and Conditions apply to the use of the Service, and matters not specified in these Terms and Conditions shall be governed by the provisions of the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and other relevant laws and regulations.
Article 4 (Explanation of Terms)
The definitions of terms used in these Terms and Conditions are as follows.
‘"User" refers to a user who uses a service operated on a membership basis.
‘"Service Agreement" refers to the contract concluded between the Company and the user regarding the use of the Service.
‘"User ID" refers to a combination of English letters and numbers selected by the member and approved by the company for member identification and the member's use of the service.
‘"Password" refers to a combination of letters and numbers selected by the user to verify that the user is the user corresponding to the assigned user number and to protect the rights and interests of the user.
‘"Termination" refers to the company or member canceling the service agreement.
Except as otherwise defined in Paragraph 1, the definitions of terms used in these Terms and Conditions shall be as set forth in relevant laws and regulations and service-specific guidelines.
Chapter 2 User Agreement
Article 5 (Formation of Service Contract)
The service agreement is established upon the customer's agreement to the contents of these Terms of Use and the Company's acceptance of the application for use.
You express your consent to these Terms of Use by clicking the 'Agree' button during membership registration.
Article 6 (Application for Service Use)
Customers wishing to use this service can do so after registering as a member by providing the information requested by the company (name, resident registration number, contact information, etc.).
All members must provide their own name and Resident Registration Number to use the service, and use of the service may be restricted in the case of non-real-name registration.
Membership registration is only possible using your real name.
IDs of members who apply for use by fraudulently using another person's name or resident registration number may be deleted without prior notice, and they may be subject to punishment in accordance with relevant laws.
The Company may differentiate the use of the Service for members based on their membership level.
Article 7 (Protection and Use of Personal Information)
The Company implements a Privacy Policy to protect the personal information of service users in accordance with relevant laws and regulations. Relevant laws and regulations and the Company's Privacy Policy apply to the protection and use of users' personal information.
However, the company bears no responsibility whatsoever for information exposed due to reasons attributable to the user.
Article 8 (Acceptance and Restriction of Application for Use)
The Company approves the use of the Service for customers who apply for use in accordance with the provisions of Article 6, provided there are no operational or technical impediments.
The Company does not approve in cases corresponding to the following:.
1) In cases where the application is made under another person's name or the name is not the real name
2) Cases where false documents are attached or false information is entered in the application
3) If registered as a credit delinquent on computer networks and internet services pursuant to the Act on the Use and Protection of Credit Information
4) Cases where the application is made for the purpose of undermining social order or public morals
5) If registered as abusive user of computer networks and internet services by the Information and Communications Ethics Committee
6) If other application requirements set by the Company are not satisfied
If an application for service use falls under any of the following subparagraphs, the Company may withhold approval of such application until the grounds for the restriction on approval are resolved.
7) When the company lacks equipment capacity
8) In the event of technical difficulties for the company
9) Other cases where approval of use is difficult due to reasons attributable to the Company
If the Company does not approve an application for use or restricts approval in accordance with the regulations, it must immediately notify the applicant.
The Company may restrict approval in accordance with separate provisions if the customer applying for use is a minor.
Chapter 3 Rights and Obligations of Contract Parties
Article 9 (Rights and Obligations of the Company)
If the Company acknowledges that an opinion or complaint raised by a member is legitimate, it must process it immediately.
However, if immediate processing is difficult, the member must be notified of the reason and processing schedule in writing, by email, or by telephone.
The Company has an obligation to protect the personal information of its users in accordance with the Privacy Policy established by the Company. However, this may not apply in cases where it is done through legitimate procedures pursuant to the provisions of the law.
If the company intends to use or provide a user's personal information to a third party beyond the scope notified or specified, it must individually notify the relevant member and obtain their consent.
In order to provide continuous and stable services, the company repairs or restores facilities without delay in the event of failure or loss.
However, the service may be temporarily suspended or discontinued in the event of natural disasters, emergencies, or other unavoidable circumstances.
The Company must provide convenience to the Member regarding procedures and details related to the contract with the Member, such as the conclusion of the service agreement, changes to contract terms, and termination.
In connection with business, the Company may create and use statistical data regarding the personal information of all or some members with the prior consent of the members, and may transmit cookies to the members' computers through the Service.
In this case, the member may change the settings of the computer's browser to refuse the receipt of cookies or to be warned about the receipt of cookies, and any changes to the use of the service resulting from the change in cookie settings are the member's responsibility.
Article 10 (Rights and Obligations of Members)
Members must not engage in the following acts when using the service.
1) The act of fraudulently using another member's ID and password
2) The act of using information obtained through the service for reproduction, performance, broadcasting, exhibition, distribution, publication, etc., through copying, processing, translation, or derivative works, or providing it to a third party, other than for the member's personal use.
3) Acts that damage the reputation of others or cause them disadvantage
4) Acts that infringe upon the Company's copyrights, third-party copyrights, or other rights.
5) The act of disseminating information, text, images, sounds, etc., to others that violate public order and good morals.
6) Acts objectively recognized as being related to a crime
7) The act of registering or distributing data infected with computer viruses that cause malfunction of service-related equipment or the destruction and disruption of information.
8) The act of transmitting information that may interfere with the stable operation of the service or transmitting advertising information against the recipient's will.
9) Acts for which a request for correction is received from credible institutions such as the Information and Communications Ethics Committee or consumer protection organizations
10) Election law violations subject to a suspension, warning, or correction order from the Election Management Committee
11) Acts in violation of other relevant laws and regulations
Members must comply with the matters stipulated in these Terms and Conditions, as well as service usage guidelines and precautions, and must comply with matters notified or separately posted by the Company.
Members may not use the Service for commercial activities without the Company's explicit prior consent, and the Company shall not be liable for any consequences arising from a violation thereof.
The Member shall be liable to compensate the Company for damages in connection with such business activities.
Members may not transfer or donate their status under the Terms of Service or other usage agreements to a third party, nor provide them as collateral.
Members may not exclusively use all or part of the content and functions of the Service without the Company's prior consent.
If a user visits or requests access to or correction of their personal information using an electronic signature or ID, the Company must verify their identity and take necessary measures without delay.
If a representative of a user visits to request access or correction, the Company may require the presentation of proof indicating the representative relationship.
The company must establish procedures to collect customer opinions and handle complaints regarding personal information.
Chapter 4 Use of Service
Article 11 (Service Usage Time)
In principle, the service is available 24 hours a day, 365 days a year, unless there are special operational or technical difficulties for the company.
However, the Company may temporarily suspend the Service on dates or at times determined by the Company for regular system maintenance, expansion, and replacement, and any temporary service suspension due to scheduled work will be announced in advance via the website.
The Company is unable to provide prior notice in the event of service interruption due to causes beyond its control (such as disk failure or system downtime without intent or negligence on the part of the system administrator), and will not provide notice in the event of system interruption, etc., caused by the intent or negligence of third parties (such as PC communication companies or major telecommunications carriers).
Article 12 (Management of User IDs)
The member is solely responsible for managing their ID and password.
If a member's ID is used fraudulently, the member must notify the company of this fact.
Article 13 (Management of Posts)
The Company may delete, move, or refuse to register any posts or materials that fall under any of the following subparagraphs without prior notice.
1) In cases where the content severely insults or damages the reputation of other members or third parties.
2) In cases where content that violates public order and good morals is disseminated or linked.
3) If the content promotes illegal copying or hacking
4) In the case of an advertisement for profit
5) In cases where the content is objectively recognized as being related to a crime
6) If the content infringes upon the copyrights or other rights of other users or third parties
7) If it violates the posting principles stipulated by the company or does not conform to the nature of the bulletin board
8) Cases where it is deemed to be in violation of other relevant laws and regulations
Article 14 (Copyright of Posts)
Members may not commercially use materials posted on the Service, such as arbitrarily processing or selling information obtained through the Service.
The Company may delete, move, or refuse to register content or postings within the Service that a member posts or registers without prior notice if it determines that such content falls under any of the subparagraphs of Article 13.
Article 15 (Provision of Information)
The Company may provide members with various information deemed necessary during their use of the Service through methods such as email or telephone communication.
Article 16 (Placement of Advertisements and Transactions with Advertisers)
Part of the service investment base that enables the Company to provide services to members comes from revenue generated through the display of advertisements. Members agree to the display of advertisements shown during the use of the Service.
The Company shall not be liable for any losses or damages arising from a member's participation in, communication with, or transactions regarding promotional activities of advertisers posted on the Service or through this Service.
Chapter 5 Termination of Contract and Restriction on Use
Article 17 (Amendment and Termination of Contract)
If a member wishes to terminate the service agreement, the member must personally cancel the membership using the “Membership Withdrawal” menu on the company’s website.
Article 18 (Restrictions on Service Use)
The Company may restrict the use of the Service if a member violates the provisions of Article 10 of these Terms and Conditions regarding the use of the Service, or falls under any of the following subparagraphs.
1) Using vulgar IDs and nicknames that undermine good morals
2) In the case of severely insulting other users or interfering with their use of the service
3) In other cases where it interferes with normal service operations
4) In cases where there is a request for correction from relevant public institutions, such as the Information and Communications Ethics Committee
5) In the case of an illegal website
6) If commercial software or crack files have been uploaded
7) Cases where the content is intended to carry out anti-state activities
8) Unauthorized reproduction of copyrighted text or uploading of MP3s or videos
9) Cases of distributing computer virus programs, etc., that cause malfunction of information and communication facilities or destruction of information, etc.
In accordance with these usage restriction regulations, temporary suspension, suspension, or termination of the service usage agreement may be taken against members using the service without separate notice, in accordance with the regulations for handling abusive users.
Chapter 6 Damages and Other Matters
Article 19 (Scope and Claim for Damages)
The Company shall not compensate for damages incurred by a member from the Service if such damages are caused by force majeure, such as natural disasters, or by the member's intent or negligence.
In the case of e-commerce hosting and general hosting, if the user is a member using a service equivalent thereto, the provisions of Paragraph 1 above shall apply in the event of force majeure.
If the Company receives claims for damages, lawsuits, or various objections from a third party other than the member due to an illegal act committed by the member while using the Service, the member shall endeavor to indemnify the Company, and if the Company is not indemnified, the member shall compensate the Company for all damages incurred as a result.
Article 20 (Exemptions from Liability)
The Company shall be exempt from liability for the provision of services if it is unable to provide services due to natural disasters, war, or other equivalent force majeure events.
The Company shall be exempt from liability for any damages incurred due to a key telecommunications carrier suspending or failing to provide telecommunications services normally.
The Company is exempt from liability for damages caused by unavoidable reasons, such as maintenance, replacement, regular inspection, or construction of service facilities.
The Company shall not be liable for any disruption or damage to the use of the Service caused by reasons attributable to the Member.
The Company shall not be liable for any damages caused by errors in the user's computer, or for any damages resulting from a member providing inaccurate personal information or email addresses.
The Company is not responsible for the reliability, accuracy, or other aspects of the content of various information, materials, and facts posted by members on the Service.
The Company shall not be liable for any damages arising therefrom in the event that goods (including intangible goods) are traded between members or between a member and a third party through the Service.
The Company shall not be liable for any damages in connection with the use of services provided to members free of charge.
Article 21 (Jurisdiction and Dispute Mediation)
Matters not specified in these Terms and Conditions shall be governed by relevant laws and regulations, such as the Telecommunications Business Act, and commercial customs.
In the event of a dispute between the Company and a Member regarding the use of the Service, neither party may file a lawsuit unless they have consulted in good faith to resolve the dispute.
In the event that a lawsuit is filed regarding a dispute arising from the use of the Service, the court having jurisdiction over the location of the Company's headquarters shall be the competent court.
[Supplementary Provisions]
These terms and conditions are effective from September 1, 2025.
Unlike general travel agencies that sell or operate planned or package tour products, TripRAON acts as an agent for booking local travel services such as hotels, tours, and entrance tickets for the convenience of independent travel, charging only a minimal commission.
Therefore, we cannot directly participate in the operation of the product, and since the reservation holder selects and uses the product at their own discretion, they must take full responsibility for their own safety when using the product.
In addition, as the operating company for all products is a local entity, any accidents occurring during use are covered by local insurance and laws. If you are injured or an accident occurs during use, you must inform a company representative or tour guide and take appropriate action on-site. If you return to Korea without taking any action, you may not be guaranteed any compensation or medical treatment.
Since local insurance may not provide sufficient coverage, we strongly recommend purchasing separate travel insurance in Korea before your trip.
RAON Holdings (TripRAON) is a mail-order sales intermediary and not a party to the mail-order sale. Therefore, TripRAON assumes no responsibility for product and transaction information or for the transaction itself.
The user enters into a contract with Raon Holdings Co., Ltd.'s Thai headquarters, not with Raon Holdings (Korea). Therefore, in the event of any issues arising from the reservation, the responsible party is the Thai headquarters, not the Korean company.