Frequently Asked Questions

No. You can book without signing up — just enter your name, phone number and email. After booking, you can check it anytime on the View or cancel booking page with your order number and email.

① Credit / debit card (Visa, Mastercard, JCB, UnionPay, etc.) — paid instantly.
② WeChat Pay
③ Bank transfer — to our Thai Baht (THB) account.

Yes. Bank transfer gets 10% off. The large price on the site is the regular card price, and the bank transfer price below it is the discounted price. There are no card fees, so we pass the saving on to you. International transfer fees are paid by the sender.

Once you place your order, the account details appear automatically on the order confirmation screen, in your booking confirmation email and on the View or cancel booking page.
· Thai Baht (THB) — Kasikorn Bank — for all countries
· Korean Won (KRW) account — offered only for orders placed in Korea
Please use "order number + your name" as the transfer reference so we can match it fastest.

Bank transfers are accepted in Thai Baht (THB) only — please send exactly the THB amount shown. If you pay by card or WeChat Pay, you are charged in THB and your card issuer or bank converts it at its own rate.

Within 6 hours of placing your order. The exact deadline is shown in the payment instructions (e.g. "by 15 August, 21:18"). If you can't pay in time, please let us know in advance via WhatsApp, LINE or KakaoTalk — we'll hold your spot.

Generally by 5 PM (Thailand time) the day before your activity. This can vary by product — the cut-off time and the earliest available date are shown under each product's date field. Dates you can't select on the calendar are closed for booking or non-operating days.

Once payment is complete (instantly for card and WeChat Pay, after we receive your transfer for bank transfer), we book with the local operator. As soon as they confirm — usually the same day or the next business day — we email you the booking confirmation and voucher. You can also check the progress anytime on the View or cancel booking page.

We email it as soon as the local operator confirms your booking — usually the same day or the next business day.

No. Just show it on your phone. The signal can be patchy, so we recommend saving a screenshot in advance.

Enter your order number and email address on the View or cancel booking page to see the product, date, pickup time and place, vendor reference (Vendor Ref.) and amount paid. No login needed.

Send us your name and travel date via WhatsApp, LINE, KakaoTalk or info@tripraon.com and we'll find it right away.

Yes. Changes follow the same rules as cancellations. Most changes are free up to 2 days before your activity date — just message us on WhatsApp, LINE or KakaoTalk.

For most products, cancel up to 2 days before your activity date for a full refund — no cancellation fee. From 1 day before through the day itself, refunds are generally not possible because we have already paid the local operator.

Yes, a few. Under our contracts with local operators, some products — such as Simon Cabaret — are non-refundable once confirmed. These are marked in orange on the product page so you can see this before booking. Each product page also shows its own cancellation policy.

Press the [Request Cancellation] button on the View or cancel booking page, or message us on WhatsApp, LINE or KakaoTalk. Before you decide, the page shows how much you'd get back if you cancel today.

6 PM Thailand time (GMT+7). Requests received after that count as received the next day. Please note it's based on Thailand time, not your local time.

Within 3–7 business days after we confirm your request, to your original payment method. Card refunds may take a few extra days depending on your card issuer.

If a tour is cancelled or stopped due to bad weather, natural events or the operator's circumstances, you get a full refund regardless of timing. It's not your fault, so there's nothing to worry about.

No-shows (not boarding or not showing up) are non-refundable. Also, arriving more than 15 minutes late for the meeting time may count as a no-show, so please contact us in advance if you're running late.

It depends on the product — see the "Meeting/Pickup" line near the top of the product page. For products with pickup, we'll send you the pickup time and place after your booking is confirmed.

After the local operator confirms — usually by the day before your activity — via WhatsApp, LINE, KakaoTalk or email. Sending us your hotel name, number of guests and date helps us do it faster.

Rules vary by product. The booking box lists adults / children / infants separately, each with its own price. Infants are free on most products; age limits are in the product description.

It depends on the product. Most join-in tours are guided in English. If you need a different language, please ask us before booking. Our team stays with you by chat from booking until the end of your trip.

Basic travel accident insurance from the local operator is included. Coverage is limited, so we recommend taking out your own travel insurance.

Message us right away on WhatsApp · LINE · KakaoTalk, whichever suits you. If it's urgent, call us on +66 88-383-3542. Our team in Phuket will help you.

Yes. Every passenger on a boat tour leaving from Chalong Pier (such as Badaro Yacht and Nikorn Marine) must register online on the official Chalong Pier website before boarding. Once your booking is confirmed, we send you the booking number and instructions. → How to register

Yes. All foreign visitors must submit the TDAC on the official website (tdac.immigration.go.th) within 3 days before arrival. It is free — sites that charge a fee are not official. → How to fill it in

Similan and Surin are national parks open only from 15 October to 15 May each year. They are closed the rest of the year (16 May – 14 October) and we don't take bookings then — those dates can't be selected on the calendar.

They are part of Mu Koh Lanta National Park and are closed from 1 July to 30 September. Open period: 1 October – 30 June.

Maya Bay is closed every year from 1 August to 30 September. Phi Phi tours still run as usual during this time — only Maya Bay is skipped, at the same price. If you pick a date in this period, a notice appears on the product page.

Phuket's rainy season is roughly May to October. It rarely rains all day — showers tend to pour down and then stop. If the sea is too rough, operators cancel tours for safety, and in that case you get a full refund.

A travel agency run directly from our office in Phuket. We don't offer walk-in consultations — we help you plan and book via WhatsApp, LINE, KakaoTalk and phone. We hold an official Thai tour operator licence (TAT) No. 34/03764, are registered as a Thai company, and are also registered in Korea (business registration 407-59-00795, mail-order sales registration). All products are contracted directly with local operators, with no middlemen.

Because payments are made in Thai Baht locally. The booking box may also show an approximate amount in another currency for reference. The final amount charged can differ slightly depending on your card issuer's or bank's exchange rate at the time of payment.

Just ask us via WhatsApp, LINE, KakaoTalk or info@tripraon.com and we'll issue one.