TripRAON's policy is to refund the full amount paid if you cancel up to 2 days prior to the date of use.
However, for certain products with different contract terms with local suppliers, the regulations of the "Products Subject to Exceptions" below take precedence, and such products will be separately notified on the reservation page.
Basic Cancellation and Refund Policy
| Up to 2 days before the date of use | Full refund |
|---|---|
| From 1 day before the date of use to the day of use | Non-refundable |
| Expired date of use (no-show/failure to board) | Non-refundable |
|---|
※ When canceling a card payment, it may take 3 to 7 business days for the refund to be reflected, depending on the card company's circumstances.
Products with exceptions
Cancellation policies for the products below differ from the standard rules due to contract terms with local vendors. Please be sure to check before booking.
| For the entire period after reservation is confirmed | Non-refundable |
|---|
| Up to 7 days before the date of use | Full refund |
|---|---|
| 6 days before ~ 3 days before the usage date | 50% refund |
| 2 days before the date of use ~ the day of use | Non-refundable |
| Up to 3 days before the date of use | 90% refund |
|---|---|
| 2 days before ~ 1 day before the usage date | 50% refund |
| On the day of use | Non-refundable |
How to request cancellation and refund procedure
Please submit cancellation or change requests via KakaoTalk, LINE, WhatsApp, or email (info@tripraon.com).
The cutoff time for cancellation requests is 6:00 PM Thailand time (GMT+7), and requests received after that will be processed on the next day.
After confirming receipt, we will process the refund within 3 to 7 business days using the payment method you used.
If you provide your order number and name, we can process it faster.
Other Information
· If the product is canceled or suspended due to bad weather, natural disasters, or circumstances of the local vendor, a full refund will be provided regardless of the time elapsed.
· For group reservations of 15 or more people, cancellation notification may be required up to 7 days prior to the date of use, depending on the product, and you will be notified individually upon reservation confirmation.
· Cancellation and refunds may be restricted immediately upon reservation confirmation for packages including national park accommodation (tents/bungalows), golf bookings, and hotel/resort reservations.
· For products for which tickets have already been issued (theme parks, performances, etc.), refunds and date changes may not be possible after issuance.
· Changes to the number of people or dates after booking will be processed according to the same cancellation policy as above.
· No-shows (failure to board or visit without notice) are non-refundable, and being more than 15 minutes late for the local meeting time may be treated as a no-show.
These regulations comply with the Act on the Consumer Protection in Electronic Commerce, etc. and the Standards for Consumer Dispute Resolution. Any changes resulting from local business circumstances will be immediately reflected on this page. Last modified: 2026-08-21