As a rule, TripRAON gives you a full refund if you cancel up to 2 days before your activity date. Some products have different terms under our contracts with local operators. For these, the rules under "Products with different rules" below apply first, and the product page shows them too.
Standard cancellation & refund policy
| Up to 2 days before your activity date | Full refund |
|---|---|
| From 1 day before to the activity date | No refund |
| After the activity date (no-show) | No refund |
|---|
※ For card payments, it can take 3–7 business days for the refund to appear, depending on your card issuer.
Products with different rules
The products below follow different cancellation rules under our contracts with local operators. Please check before you book.
| Up to 2 days before your activity date | Full refund |
|---|---|
| From 1 day before to the activity date | 50% refund |
| By 09:00 the day before your activity date | Full refund |
|---|---|
| After that, up to the activity date | No refund |
※ Times are Thailand time (UTC+7).
| By 14:30 the day before your activity date | Full refund |
|---|---|
| After that, up to the activity date | No refund |
※ Times are Thailand time (UTC+7).
| By 16:30, 2 days before your activity date | Full refund |
|---|---|
| After that, up to the activity date | No refund |
※ Times are Thailand time (UTC+7).
| By 16:30 the day before your activity date | Full refund |
|---|---|
| After that, up to the activity date | No refund |
※ Times are Thailand time (UTC+7).
| Any time after the booking is confirmed | No refund |
|---|
| Up to 7 days before your activity date | Full refund |
|---|---|
| 6 to 3 days before your activity date | 50% refund |
| From 2 days before to the activity date | No refund |
| Up to 3 days before your activity date | 90% refund |
|---|---|
| 2 to 1 days before your activity date | 50% refund |
| On the activity date | No refund |
How to cancel and get your refund
Send cancellation or change requests via WhatsApp, LINE, KakaoTalk or email (info@tripraon.com). You can also press [Request Cancellation] on the View or cancel booking page.
The daily cut-off is 6 PM Thailand time (GMT+7). Requests received after that count as received the next day.
Once we confirm your request, we refund you within 3–7 business days to your original payment method.
Including your order number and name helps us process it faster.
Other information
If a product is cancelled or stopped because of bad weather, natural events or the operator's circumstances, you get a full refund regardless of timing.
For groups of 15 or more, some products require cancellation at least 7 days before the activity date. We will tell you when we confirm your booking.
Products with national park stays (tents or bungalows), golf bookings and hotel or resort bookings may have limited cancellation and refunds as soon as they are confirmed.
Once tickets have been issued (theme parks, shows, etc.), refunds and date changes may not be possible.
Changes to the number of guests or the date after booking follow the same rules as cancellations.
No-shows (not boarding or not showing up without telling us) are non-refundable. Arriving more than 15 minutes late for the meeting time may count as a no-show.
If a local operator changes its terms, we update this page right away. Last updated: 21 Aug 2026