1. Who processes your data
Raon Holdings Co., Ltd. (registered in Thailand · TripRAON). Address and contact details are in section 1 of the Terms of Use.
2. What we collect and why
| When | What we collect | Why |
|---|---|---|
| When you book (required) | Name (in English), email, phone number, country | Processing your booking, sending confirmations and vouchers, contacting you |
| When you book (depending on the product) | Hotel or pick-up location, flight details, room number, passport number (only for products that need it), names and ages of travellers (for child prices), special requests | Booking with the local operator and arranging pick-up |
| When you pay | Card details are processed directly by our payment provider Omise — TripRAON does not receive or store your card number · for bank transfers, the sender's name · for refunds, your refund account | Confirming payment, refunds |
| When you create an account (optional) | Email, password (encrypted) · with a social account, the name and email that account provides | Sign-in, booking history |
| When you contact us | Name, email, your message, chat messages | Replying to you |
| When you use the website (automatic) | IP address, browser and device information, cookies, visit and usage records | Security and fraud prevention, improving the website (statistics) |
We do not use your data for any other purpose. We send promotions only if you have agreed to receive them separately.
We do not collect national ID numbers (passport numbers only for products that need them).
3. Sharing with others
Local operators: only what is needed to deliver your booking (name, number of guests, date, pick-up location, contact details, passport number for products that need it), sent by email or messenger.
Government or law enforcement authorities, when they make a formal request under the law.
Otherwise, we do not share your data without your consent.
4. Service providers we use
| Company | Purpose |
|---|---|
| Omise (Opn Payments, Thailand) | Card and WeChat Pay payments |
| Hostinger | Website hosting · business email (info@tripraon.com) |
| Sending email (Gmail) · website analytics (Google Analytics 4) | |
| SOLAPI · Kakao | KakaoTalk notification messages (only for guests with a Korean mobile number) |
| Cloudflare | Security check on our contact form (Turnstile) |
Text you enter in AI Search and the AI Day Planner is sent to an external AI service (Anthropic, USA) to generate search results and itineraries. If it appears to contain an email address or phone number, it is not sent to the AI and is handled by our standard search instead. Part of the text you enter may be recorded anonymously to improve our service.
5. International transfers
TripRAON is a Thai company, so the data of guests from other countries is processed in Thailand and may be stored on the servers of the providers in section 4 (for example in the United States).
The data, purposes and periods are the same as in sections 2 to 4. If you do not agree to this transfer, we cannot take your booking, because the services are provided in Thailand.
6. How long we keep data
Booking, payment and refund records: 5 years after the end of your trip (legal accounting, tax and e-commerce retention duties).
Enquiries: 1 year after our reply.
Account data: until you close your account (deleted right away, except booking records kept for the period above).
Access logs: 6 months · analytics data: up to 14 months, according to Google Analytics settings.
After that, data is deleted so that it cannot be recovered.
7. Your rights
You can ask to access, correct or delete your data, to stop or restrict its use, to withdraw your consent, or to receive your data in a portable form (Thai Personal Data Protection Act).
Requests: info@tripraon.com — we will verify your identity and act without delay.
If your concern is not resolved, you can complain to Thailand's Personal Data Protection Committee (PDPC).
8. Cookies
Essential cookies: cart, sign-in, language choice.
Analytics cookies: Google Analytics 4 — pages visited, time on site, where you came from, and actions such as viewing products, adding to cart and paying.
You can block cookies in your browser settings or use Google's Analytics opt-out browser add-on. If you block essential cookies, booking and payment may not work.
9. Children
Information about children under 14 is entered by a parent or guardian as part of the booking.
10. Security
Encrypted connection (HTTPS) across the whole website, minimal administrator access and protected accounts, no storage of card details, regular checks.
11. Privacy contact
TripRAON Privacy Team · info@tripraon.com · WhatsApp +66 88-383-3542
12. Changes
If we change this policy, we post it on this page with the effective date.
Effective date: 7 October 2026