Privacy policy
TripRaon (Raon Holdings Co., Ltd.)(hereinafter referred to as the “Company”) values users’ personal information and complies with relevant laws and regulations. This policy explains how personal information is collected, used, stored, and protected on the website (tripraon.com) operated by the Company.
1. Items of personal information collected
The company collects the following information for travel product reservations and service provision.
- English name (as per passport), date of birth, gender, nationality
- Email address, contact information (phone number)
- Messenger type and ID (KakaoTalk/LINE/WhatsApp/Telegram, etc.)
- Pickup hotel name and address
- Payment-related information (payment method, payment status) — Card information is processed through the payment processing company (Omise) and is not stored by the company.
- When logging in with a Google account: Name, email address (basic profile information provided by Google)
2. Purpose of Collection and Use of Personal Information
- Receiving and confirming travel product reservations, conducting tours (hotel pickup, etc.)
- Reservation confirmation, changes, and cancellations, and customer service (email, messenger)
- Payment and refund processing
- Sign up and log in (including Google social login)
- Fulfillment of legal obligations and dispute response
3. Retention and Use Period of Personal Information
- The company destroys the data without delay after the purpose of collection has been achieved.
- However, if preservation is required in accordance with relevant laws and regulations, we retain them for the relevant period (e.g., records of e-commerce-related contracts, payments, consumer complaints, etc.).
4. Provision of Personal Information to Third Parties
In principle, the Company does not provide users' personal information to external parties. However, exceptions apply in the following cases.
- When transferring reservation information to a local tour operator within the scope necessary for providing travel services
- When transmitting necessary information to the payment processing agency (Omise) for payment processing
- Where the user has given prior consent or there is a basis in the law
5. Outsourcing of Personal Information Processing
- Payment Processing: Omise(Opn Payments)
- Login Authentication: Google
- Website Hosting: Hostinger
6. Rights of Users
Users may request access to, correction of, deletion of, or suspension of processing of their personal information at any time. If you make a request via the contact information below, we will process it without delay.
7. Measures to Ensure the Safety of Personal Information
The company takes necessary technical and administrative measures, such as access control and encrypted communication (SSL), to protect personal information.
8. Chief Privacy Officer and Contact Information
- Company Name: TripRaon (Raon Holdings Co., Ltd.)
- email: info@tripraon.com
9. Change of Policy
This Privacy Policy is subject to change in accordance with relevant laws and company policies, and any changes will be announced via the website.
Effective Date: July 3, 2026