{"id":80,"date":"2026-07-11T11:31:21","date_gmt":"2026-07-11T04:31:21","guid":{"rendered":"https:\/\/tripraon.com\/refund-policy\/"},"modified":"2026-09-03T19:18:01","modified_gmt":"2026-09-03T12:18:01","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/tripraon.com\/en\/refund-policy\/","title":{"rendered":"Cancellation &amp; Refund Policy"},"content":{"rendered":"<style>.trp-rf{max-width:820px;margin:0 auto;line-height:1.75;color:#22303f}\n.trp-rf h3{margin:28px 0 10px;font-size:19px;color:#0f1b2d;border-left:4px solid #0b62c4;padding-left:10px}\n.trp-rf p{margin:0 0 10px}\n.trp-rf table{width:100%;border-collapse:collapse;margin:10px 0 6px;font-size:15px}\n.trp-rf th,.trp-rf td{border:1px solid #e2e8f0;padding:10px 12px;text-align:left}\n.trp-rf th{background:#f5f8fc;font-weight:600;width:45%}\n.trp-rf .rf-100{color:#0a7c3f;font-weight:700}\n.trp-rf .rf-0{color:#b32d2e;font-weight:700}\n.trp-rf .rf-mid{color:#b26a00;font-weight:700}\n.trp-rf .rf-box{background:#f5f8fc;border:1px solid #dbe6f2;border-radius:8px;padding:14px 16px;margin:12px 0}\n.trp-rf .rf-exc{border:1px solid #f0d9a6;background:#fffaf0;border-radius:8px;padding:12px 16px;margin:10px 0}\n.trp-rf .rf-exc b{color:#8a5a00}\n.trp-rf small{color:#6b7a8d}<\/style><div class=\"trp-rf notranslate\" translate=\"no\" data-no-translation=\"\"><div class=\"rf-box\"><p>As a rule, TripRAON gives you a <b>full refund<\/b> if you cancel <b>up to 2 days before your activity date<\/b>. Some products have different terms under our contracts with local operators. For these, the rules under <b>\"Products with different rules\"<\/b> below apply first, and the product page shows them too.<\/p><\/div><h3>Standard cancellation &amp; refund policy<\/h3><table><tbody><tr><th>Up to 2 days before your activity date<\/th><td class=\"rf-100\">Full refund<\/td><\/tr><tr><th>From 1 day before to the activity date<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><table><tbody><tr><th>After the activity date (no-show)<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><p><small>\u203b For card payments, it can take 3\u20137 business days for the refund to appear, depending on your card issuer.<\/small><\/p><h3>Products with different rules<\/h3><p>The products below follow different cancellation rules under our contracts with local operators. Please check before you book.<\/p><div class=\"rf-exc\"><b>Let\u2019s Relax Spa<\/b><table><tbody><tr><th>Up to 2 days before your activity date<\/th><td class=\"rf-100\">Full refund<\/td><\/tr><tr><th>From 1 day before to the activity date<\/th><td class=\"rf-mid\">50% refund<\/td><\/tr><\/tbody><\/table><\/div><div class=\"rf-exc\"><b>Lion Land Lion Encounter \u00b7 Siray Elephant Care<\/b><table><tbody><tr><th>By 09:00 the day before your activity date<\/th><td class=\"rf-100\">Full refund<\/td><\/tr><tr><th>After that, up to the activity date<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><p><small>\u203b Times are Thailand time (UTC+7).<\/small><\/p><\/div><div class=\"rf-exc\"><b>Phuket Circus The Adrenaline Rush Show<\/b><table><tbody><tr><th>By 14:30 the day before your activity date<\/th><td class=\"rf-100\">Full refund<\/td><\/tr><tr><th>After that, up to the activity date<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><p><small>\u203b Times are Thailand time (UTC+7).<\/small><\/p><\/div><div class=\"rf-exc\"><b>Sawanu \u00b7 James Bond Island Full Day by Speed Catamaran \u00b7 Sawanu \u00b7 Koh Rok + Koh Haa Snorkeling Full Day \u00b7 Sawanu \u00b7 Krabi Hong Island + Phang Nga Hong Island Full Day \u00b7 Sawanu \u00b7 Phi Phi + Bamboo Island Full Day \u00b7 Sawanu \u00b7 Phi Phi + James Bond Island Full Day by Speedboat \u00b7 Sawanu \u00b7 Phi Phi + Koh Rok 2D1N \u00b7 Sawanu \u00b7 Phi Phi + Krabi + James Bond 2D1N \u00b7 Sawanu \u00b7 Phi Phi Maya Bay + Khai Island Full Day \u00b7 Sawanu \u00b7 Similan Speed Catamaran Full Day<\/b><table><tbody><tr><th>By 16:30, 2 days before your activity date<\/th><td class=\"rf-100\">Full refund<\/td><\/tr><tr><th>After that, up to the activity date<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><p><small>\u203b Times are Thailand time (UTC+7).<\/small><\/p><\/div><div class=\"rf-exc\"><b>Sea Star \u00b7 James Bond Island + Khai Island Full Day \u00b7 Sea Star \u00b7 Koh Rok + Koh Haa Snorkeling Full Day \u00b7 Sea Star \u00b7 Lazy James Bond Island + Yao Island Full Day \u00b7 Sea Star \u00b7 Lazy Phi Phi + Maiton Sunset Full Day \u00b7 Sea Star \u00b7 Phi Phi Maya Bay + Bamboo Island Full Day \u00b7 Sea Star \u00b7 Phi Phi Maya Bay + Khai Island Full Day \u00b7 Sea Star \u00b7 Raya Noi, Raya Yai and Maiton + Water Slide by Speed Catamaran \u00b7 Sea Star \u00b7 Similan Islands Full Day Snorkeling \u00b7 Sea Star \u00b7 Similan Overnight Fun Dive 2D1N \u00b7 Sea Star \u00b7 Surin Islands Moken Village Full Day \u00b7 Sea Star \u00b7 Surin Islands Overnight 2D1N \u00b7 Sea Star \u00b7 Surin Islands Overnight 3D2N \u00b7 Sea Star \u00b7 Surin Secret Full Day \u00b7 Siam Niramit Show<\/b><table><tbody><tr><th>By 16:30 the day before your activity date<\/th><td class=\"rf-100\">Full refund<\/td><\/tr><tr><th>After that, up to the activity date<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><p><small>\u203b Times are Thailand time (UTC+7).<\/small><\/p><\/div><div class=\"rf-exc\"><b>Simon Cabaret Show \u00b7 Yona Beach Club \u00b7 Yona Event Pass \u00b7 Yona Beach Club \u00b7 Yona MIRAGE Party Seat \u00b7 Yona Beach Club \u00b7 Yona New Year Pass \u00b7 Yona Beach Club \u00b7 Yona TRIBE \u00b7 IPANEMA Party Seat<\/b><table><tbody><tr><th>Any time after the booking is confirmed<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><\/div><div class=\"rf-exc\"><b>Sugar Marina Boutique Hotels \u00b7 Marina Gallery Resort KACHA, Kalim Bay \u00b7 Sugar Marina Boutique Hotels \u00b7 Marina House MUAYTHAI, Ta-iad Phuket \u00b7 Sugar Marina Boutique Hotels \u00b7 Sugar Marina ART, Karon Beach \u00b7 Sugar Marina Boutique Hotels \u00b7 Sugar Marina AVIATOR, Phuket Airport \u00b7 Sugar Marina Boutique Hotels \u00b7 Sugar Marina FASHION, Kata Beach \u00b7 Sugar Marina Boutique Hotels \u00b7 Sugar Marina NAUTICAL, Kata Beach \u00b7 Sugar Marina Boutique Hotels \u00b7 Sugar Marina POP, Kata Beach \u00b7 Sugar Marina Boutique Hotels \u00b7 Sugar Marina Resort LAGOON Villas, Naiyang Beach \u00b7 Sugar Marina Boutique Hotels \u00b7 Sugar Marina SURF, Kata Beach<\/b><table><tbody><tr><th>Up to 7 days before your activity date<\/th><td class=\"rf-100\">Full refund<\/td><\/tr><tr><th>6 to 3 days before your activity date<\/th><td class=\"rf-mid\">50% refund<\/td><\/tr><tr><th>From 2 days before to the activity date<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><\/div><div class=\"rf-exc\"><b>Yona Beach Club \u00b7 Day Pass \u00b7 Yona Beach Club \u00b7 Morning Pass \u00b7 Yona Beach Club \u00b7 Yona Weekday Cabana &amp; Bed<\/b><table><tbody><tr><th>Up to 3 days before your activity date<\/th><td class=\"rf-mid\">90% refund<\/td><\/tr><tr><th>2 to 1 days before your activity date<\/th><td class=\"rf-mid\">50% refund<\/td><\/tr><tr><th>On the activity date<\/th><td class=\"rf-0\">No refund<\/td><\/tr><\/tbody><\/table><\/div><h3>How to cancel and get your refund<\/h3><p>Send cancellation or change requests via WhatsApp, LINE, KakaoTalk or email (info@tripraon.com). You can also press <b>[Request Cancellation]<\/b> on the <a href=\"https:\/\/tripraon.com\/en\/my-booking\/\"><b>View or cancel booking<\/b><\/a> page.<\/p><p>The daily cut-off is <b>6 PM Thailand time (GMT+7)<\/b>. Requests received after that count as received the next day.<\/p><p>Once we confirm your request, we refund you within <b>3\u20137 business days<\/b> to your original payment method.<\/p><p>Including your order number and name helps us process it faster.<\/p><h3>Other information<\/h3><p>If a product is cancelled or stopped because of bad weather, natural events or the operator's circumstances, you get a <b>full refund regardless of timing<\/b>.<\/p><p>For groups of 15 or more, some products require cancellation at least 7 days before the activity date. We will tell you when we confirm your booking.<\/p><p>Products with national park stays (tents or bungalows), golf bookings and hotel or resort bookings may have limited cancellation and refunds as soon as they are confirmed.<\/p><p>Once tickets have been issued (theme parks, shows, etc.), refunds and date changes may not be possible.<\/p><p>Changes to the number of guests or the date after booking follow the same rules as cancellations.<\/p><p>No-shows (not boarding or not showing up without telling us) are non-refundable. Arriving more than 15 minutes late for the meeting time may count as a no-show.<\/p><p><small>If a local operator changes its terms, we update this page right away. Last updated: 21 Aug 2026<\/small><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/pages\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":2,"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":1060,"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/pages\/80\/revisions\/1060"}],"wp:attachment":[{"href":"https:\/\/tripraon.com\/en\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}