{"id":420,"date":"2026-07-14T20:12:23","date_gmt":"2026-07-14T13:12:23","guid":{"rendered":"https:\/\/tripraon.com\/faq\/"},"modified":"2026-09-03T19:17:58","modified_gmt":"2026-09-03T12:17:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/tripraon.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"trp-faq-i18n\" lang=\"en\" translate=\"no\" data-no-translation><style>\n.trp-faq{max-width:820px;margin:0 auto;color:#22303f;line-height:1.75}\n.trp-faq .fq-search{width:100%;padding:13px 16px;border:1px solid #cbd5e1;border-radius:10px;font-size:15px;box-sizing:border-box;margin-bottom:18px}\n.trp-faq h3{font-size:18px;color:#0f1b2d;margin:30px 0 10px;border-left:4px solid #0b62c4;padding-left:10px}\n.trp-faq details{border:1px solid #e2e8f0;border-radius:10px;margin:8px 0;background:#fff;overflow:hidden}\n.trp-faq details[open]{border-color:#bcd4ef;box-shadow:0 1px 4px rgba(11,98,196,.08)}\n.trp-faq summary{cursor:pointer;padding:14px 46px 14px 18px;font-weight:600;font-size:15.5px;list-style:none;position:relative}\n.trp-faq summary::-webkit-details-marker{display:none}\n.trp-faq summary:after{content:\"+\";position:absolute;right:18px;top:12px;font-size:21px;color:#0b62c4;font-weight:400}\n.trp-faq details[open] summary:after{content:\"\u2013\"}\n.trp-faq summary:hover{background:#f5f8fc}\n.trp-faq .fq-a{padding:0 18px 16px;color:#44556b;font-size:15px}\n.trp-faq .fq-none{color:#8a5a00;background:#fff7ed;border:1px solid #f2d8a8;border-radius:8px;padding:12px 15px;display:none}\n.trp-faq .fq-cta{margin-top:32px;background:#f5f8fc;border:1px solid #dbe6f2;border-radius:12px;padding:20px 22px;text-align:center}\n.trp-faq .fq-cta b{font-size:17px;color:#0f1b2d}\n<\/style><div class=\"trp-faq\"><input type=\"text\" class=\"fq-search\" id=\"fq-search\" placeholder=\"Search questions\u2026\"><div class=\"fq-none\" id=\"fq-none\">No matching questions. Ask us through the channels below and we&#039;ll reply quickly.<\/div><h3 class=\"fq-cat\">Booking &amp; Payment<\/h3><details><summary>Do I need an account to book?<\/summary><div class=\"fq-a\">No. You can book without signing up \u2014 just enter your name, phone number and email. After booking, you can check it anytime on the <a href=\"https:\/\/tripraon.com\/en\/my-booking\/\"><b>View or cancel booking<\/b><\/a> page with your order number and email.<\/div><\/details><details><summary>What payment methods do you accept?<\/summary><div class=\"fq-a\">\u2460 <b>Credit \/ debit card<\/b> (Visa, Mastercard, JCB, UnionPay, etc.) \u2014 paid instantly.<br>\u2461 <b>WeChat Pay<\/b><br>\u2462 <b>Bank transfer<\/b> \u2014 to our Thai Baht (THB) account.<\/div><\/details><details><summary>Is bank transfer cheaper than paying by card?<\/summary><div class=\"fq-a\">Yes. <b>Bank transfer gets 10% off.<\/b> The large price on the site is the regular card price, and the bank transfer price below it is the discounted price. There are no card fees, so we pass the saving on to you. International transfer fees are paid by the sender.<\/div><\/details><details><summary>Where do I send a bank transfer?<\/summary><div class=\"fq-a\">Once you place your order, the account details appear automatically on the <b>order confirmation screen<\/b>, in your <b>booking confirmation email<\/b> and on the <a href=\"https:\/\/tripraon.com\/en\/my-booking\/\"><b>View or cancel booking<\/b><\/a> page.<br>\u00b7 <b>Thai Baht (THB) \u2014 Kasikorn Bank<\/b> \u2014 for all countries<br>\u00b7 Korean Won (KRW) account \u2014 offered only for orders placed in Korea<br>Please use <b>\"order number + your name\"<\/b> as the transfer reference so we can match it fastest.<\/div><\/details><details><summary>Can I pay in my own currency?<\/summary><div class=\"fq-a\">Bank transfers are accepted <b>in Thai Baht (THB) only<\/b> \u2014 please send exactly the THB amount shown. If you pay by card or WeChat Pay, you are charged in THB and your card issuer or bank converts it at its own rate.<\/div><\/details><details><summary>When is the payment deadline?<\/summary><div class=\"fq-a\"><b>Within 6 hours<\/b> of placing your order. The exact deadline is shown in the payment instructions (e.g. \"by 15 August, 21:18\"). If you can't pay in time, please let us know in advance via WhatsApp, LINE or KakaoTalk \u2014 <b>we'll hold your spot.<\/b><\/div><\/details><details><summary>How late can I book?<\/summary><div class=\"fq-a\">Generally <b>by 5 PM (Thailand time) the day before<\/b> your activity. This can vary by product \u2014 the cut-off time and the earliest available date are shown under each product's date field. Dates you can't select on the calendar are closed for booking or non-operating days.<\/div><\/details><details><summary>How do I know my booking is confirmed?<\/summary><div class=\"fq-a\">Once payment is complete (instantly for card and WeChat Pay, after we receive your transfer for bank transfer), we book with the local operator. As soon as they confirm \u2014 <b>usually the same day or the next business day<\/b> \u2014 we email you the <b>booking confirmation and voucher<\/b>. You can also check the progress anytime on the <a href=\"https:\/\/tripraon.com\/en\/my-booking\/\"><b>View or cancel booking<\/b><\/a> page.<\/div><\/details><h3 class=\"fq-cat\">Booking Confirmation &amp; Voucher<\/h3><details><summary>When will I get my voucher?<\/summary><div class=\"fq-a\">We email it as soon as the local operator confirms your booking \u2014 <b>usually the same day or the next business day.<\/b><\/div><\/details><details><summary>Do I need to print the voucher?<\/summary><div class=\"fq-a\">No. <b>Just show it on your phone.<\/b> The signal can be patchy, so we recommend saving a screenshot in advance.<\/div><\/details><details><summary>How can I see my booking details again?<\/summary><div class=\"fq-a\">Enter your <b>order number and email address<\/b> on the <a href=\"https:\/\/tripraon.com\/en\/my-booking\/\"><b>View or cancel booking<\/b><\/a> page to see the product, date, pickup time and place, vendor reference (Vendor Ref.) and amount paid. No login needed.<\/div><\/details><details><summary>I forgot my order number.<\/summary><div class=\"fq-a\">Send us <b>your name and travel date<\/b> via WhatsApp, LINE, KakaoTalk or <a href=\"mailto:info@tripraon.com\">info@tripraon.com<\/a> and we'll find it right away.<\/div><\/details><details><summary>Can I change the number of guests or the date after booking?<\/summary><div class=\"fq-a\">Yes. Changes follow <b>the same rules as cancellations<\/b>. Most changes are free up to 2 days before your activity date \u2014 just message us on WhatsApp, LINE or KakaoTalk.<\/div><\/details><h3 class=\"fq-cat\">Cancellation &amp; Refund<\/h3><details><summary>How much do I get back if I cancel?<\/summary><div class=\"fq-a\">For most products, <b>cancel up to 2 days before your activity date for a full refund \u2014 no cancellation fee.<\/b> From 1 day before through the day itself, refunds are generally not possible because we have already paid the local operator.<\/div><\/details><details><summary>Are any products non-refundable?<\/summary><div class=\"fq-a\">Yes, a few. Under our contracts with local operators, some products \u2014 such as <b>Simon Cabaret<\/b> \u2014 are non-refundable once confirmed. These are <b>marked in orange on the product page<\/b> so you can see this before booking. Each product page also shows its own cancellation policy.<\/div><\/details><details><summary>How do I cancel?<\/summary><div class=\"fq-a\">Press the <b>[Request Cancellation]<\/b> button on the <a href=\"https:\/\/tripraon.com\/en\/my-booking\/\"><b>View or cancel booking<\/b><\/a> page, or message us on WhatsApp, LINE or KakaoTalk. Before you decide, the page <b>shows how much you'd get back if you cancel today.<\/b><\/div><\/details><details><summary>Is there a cut-off time for cancellations?<\/summary><div class=\"fq-a\"><b>6 PM Thailand time (GMT+7).<\/b> Requests received after that count as received the next day. Please note it's based on <b>Thailand time<\/b>, not your local time.<\/div><\/details><details><summary>When will I get my refund?<\/summary><div class=\"fq-a\">Within <b>3\u20137 business days<\/b> after we confirm your request, to your original payment method. Card refunds may take a few extra days depending on your card issuer.<\/div><\/details><details><summary>What if a tour is cancelled because of bad weather?<\/summary><div class=\"fq-a\">If a tour is cancelled or stopped due to bad weather, natural events or the operator's circumstances, <b>you get a full refund regardless of timing.<\/b> It's not your fault, so there's nothing to worry about.<\/div><\/details><details><summary>What if I miss my tour without telling you?<\/summary><div class=\"fq-a\">No-shows (not boarding or not showing up) are non-refundable. Also, <b>arriving more than 15 minutes late for the meeting time may count as a no-show<\/b>, so please contact us in advance if you're running late.<\/div><\/details><h3 class=\"fq-cat\">Good to Know<\/h3><details><summary>Is pickup included?<\/summary><div class=\"fq-a\">It depends on the product \u2014 see the <b>\"Meeting\/Pickup\"<\/b> line near the top of the product page. For products with pickup, we'll send you the <b>pickup time and place<\/b> after your booking is confirmed.<\/div><\/details><details><summary>When will I know my pickup time?<\/summary><div class=\"fq-a\">After the local operator confirms \u2014 usually <b>by the day before your activity<\/b> \u2014 via WhatsApp, LINE, KakaoTalk or email. Sending us your hotel name, number of guests and date helps us do it faster.<\/div><\/details><details><summary>What are the prices for children and infants?<\/summary><div class=\"fq-a\">Rules vary by product. The booking box lists <b>adults \/ children \/ infants<\/b> separately, each with its own price. Infants are free on most products; age limits are in the product description.<\/div><\/details><details><summary>What language are the tours guided in?<\/summary><div class=\"fq-a\">It depends on the product. <b>Most join-in tours are guided in English.<\/b> If you need a different language, please ask us before booking. Our team stays with you by chat from booking until the end of your trip.<\/div><\/details><details><summary>Is travel insurance included?<\/summary><div class=\"fq-a\"><b>Basic travel accident insurance from the local operator is included.<\/b> Coverage is limited, so we recommend taking out your own travel insurance.<\/div><\/details><details><summary>What if something goes wrong during my trip?<\/summary><div class=\"fq-a\">Message us right away on <b>WhatsApp \u00b7 LINE \u00b7 KakaoTalk<\/b>, whichever suits you. If it's urgent, call us on <a href=\"tel:+66883833542\">+66 88-383-3542<\/a>. Our team in Phuket will help you.<\/div><\/details><details><summary>Do I need to register for tours departing from Chalong Pier?<\/summary><div class=\"fq-a\">Yes. Every passenger on a boat tour leaving from Chalong Pier (such as Badaro Yacht and Nikorn Marine) must register online on the official Chalong Pier website before boarding. Once your booking is confirmed, we send you the booking number and instructions. \u2192 <a href=\"\/en\/chalong-pier-online-check-in\/\">How to register<\/a><\/div><\/details><details><summary>Do I need to submit the Thailand Digital Arrival Card (TDAC)?<\/summary><div class=\"fq-a\">Yes. All foreign visitors must submit the TDAC on the official website (tdac.immigration.go.th) within 3 days before arrival. It is free \u2014 sites that charge a fee are not official. \u2192 <a href=\"\/en\/thailand-digital-arrival-card-tdac\/\">How to fill it in<\/a><\/div><\/details><h3 class=\"fq-cat\">Seasons &amp; Weather<\/h3><details><summary>When can I visit Similan and Surin?<\/summary><div class=\"fq-a\">Similan and Surin are national parks open <b>only from 15 October to 15 May each year<\/b>. They are closed the rest of the year (16 May \u2013 14 October) and we don't take bookings then \u2014 those dates can't be selected on the calendar.<\/div><\/details><details><summary>What about Koh Rok and Koh Haa?<\/summary><div class=\"fq-a\">They are part of Mu Koh Lanta National Park and are <b>closed from 1 July to 30 September<\/b>. Open period: <b>1 October \u2013 30 June<\/b>.<\/div><\/details><details><summary>Can I visit Maya Bay?<\/summary><div class=\"fq-a\">Maya Bay is <b>closed every year from 1 August to 30 September<\/b>. Phi Phi tours still run as usual during this time \u2014 <b>only Maya Bay is skipped<\/b>, at the same price. If you pick a date in this period, a notice appears on the product page.<\/div><\/details><details><summary>Is the rainy season OK for a trip?<\/summary><div class=\"fq-a\">Phuket's rainy season is roughly May to October. It rarely rains all day \u2014 showers tend to pour down and then stop. If the sea is too rough, operators cancel tours for safety, and in that case <b>you get a full refund.<\/b><\/div><\/details><h3 class=\"fq-cat\">Company &amp; Other<\/h3><details><summary>What kind of company is TripRAON?<\/summary><div class=\"fq-a\">A travel agency run directly from our office in Phuket. We don't offer walk-in consultations \u2014 we help you plan and book via WhatsApp, LINE, KakaoTalk and phone. We hold an <b>official Thai tour operator licence (TAT) No. 34\/03764<\/b>, are registered as a Thai company, and are also registered in Korea (business registration 407-59-00795, mail-order sales registration). All products are contracted directly with local operators, with no middlemen.<\/div><\/details><details><summary>Why are prices shown in Thai Baht?<\/summary><div class=\"fq-a\">Because payments are made in Thai Baht locally. The booking box may also show an approximate amount in another currency for reference. The final amount charged can differ slightly depending on your card issuer's or bank's exchange rate at the time of payment.<\/div><\/details><details><summary>I need a receipt.<\/summary><div class=\"fq-a\">Just ask us via WhatsApp, LINE, KakaoTalk or <a href=\"mailto:info@tripraon.com\">info@tripraon.com<\/a> and we'll issue one.<\/div><\/details><div class=\"fq-cta\"><b>Can't find your answer?<\/b> Ask us on WhatsApp, LINE or KakaoTalk \u2014 whichever suits you. Our team in Phuket will get back to you quickly.<br>Email <a href=\"mailto:info@tripraon.com\">info@tripraon.com<\/a> \u00b7 Thailand <a href=\"tel:+66883833542\">+66 88-383-3542<\/a><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need an account to book?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. You can book without signing up \u2014 just enter your name, phone number and email. 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